Frequently Asked Questions
Everything you need to know about shopping with Aurora.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return or exchange process.
Which payment methods do you accept?
Aurora accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page, through our live chat feature, or by emailing [email protected].
Are your products covered by a warranty?
Most of our products come with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship under normal use.